Privacy policy

We understand that privacy is especially important during a divorce. This policy explains how we collect, use, and protect your personal information when you use our website and services. By using Untangle, you agree to the practices described in this policy.

We collect different types of information depending on how you interact with Untangle:

Website visitors

When you browse our website, we may collect:

• Contact information you provide through forms
• Email addresses from messages you send us
• Usage data like pages visited and time spent on each page

Untangle subscribers

When you subscribe to Untangle Basic, we collect additional information such as:

• Name, email address, and phone number
• Billing address and payment details
• Account credentials
• Information about your divorce process
• Documents you upload or create
• Information you share while using our services
• Device information and IP address

We use your information to:

• Provide our divorce planning tools and services
• Create and manage your account
• Process payments
• Prepare your divorce documents
• Answer your questions and provide support
• Send important updates about your account
• Improve our website and services
• Ensure the security of your account
• Comply with legal obligations

We use cookies and similar technologies to understand how you use our website and to improve your experience. These technologies help us:

• Remember your preferences
• Understand which pages are most helpful to users
• Improve navigation and speed up your searches
• Recognize you when you return to our website

You can adjust your browser settings to refuse cookies, but this may limit your ability to use some features of our website.

We take your privacy seriously and implement strong security measures to protect your information. These include:

• Secure servers protected by firewalls
• Encryption for sensitive data
• PCI-compliant payment processing
• Regular security assessments

While we work hard to protect your information, no online service is 100% secure. We encourage you to use strong passwords and keep your login information confidential.

We respect your privacy and do not sell your personal information. We may share your information in these limited circumstances:

• With service providers who help us deliver our services (like payment processors)
• When required by law or legal process
• To protect our rights, privacy, safety, or property
• With your consent or at your direction

Depending on where you live, you may have specific privacy rights. If you're a resident of California, Colorado, Connecticut, Nevada, Utah, or Virginia, your state laws may provide additional rights regarding your personal information.

In general, you can:

• Access and update your account information
• Request a copy of your personal information
• Ask us to delete your account and associated data
• Opt out of marketing communications
• Ask us to correct inaccurate information

To exercise these rights, please contact us at hello@untangle-us.com

Our services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children. If you believe we might have information from a child, please contact us at hello@untangle-us.com

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. We'll notify you of any significant changes by email or through a notice on our website. The date at the top of this policy indicates when it was last updated.

If you have questions about our privacy practices or this policy, please contact us at: